Privacy Policy & Cookies
Our Terms and Conditions
The processing of data relating to visitors (“Visitors” or “you”) who access information, content or services offered or published on this website is carried out by MKB Global Mail & Freight GmbH (“GMLogistics”, “we” or “us”) in its capacity as the provider of this website and as a service provider. For the purposes of these provisions, the information, content and services referred to above are hereinafter collectively referred to as GMLogistics’ “digital presence”. Further information about MKB Global Mail & Freight GmbH can be found in the About Us section of this website.
Protecting your personal data is very important to us. We therefore handle your personal data responsibly and in accordance with the applicable data protection and postal regulations at all times. In this Privacy Policy, we inform you about the data processing procedures we use. We explain what information we collect when you visit our website and how this information is used.
1. DATA PROTECTION
1.1. Data Controller
MKB Global Mail & Freight GmbH
Hosnedlgasse 8, 1220 Vienna, Austria
Email: customerservice@globalmail.at
1.2. Data Protection Officer
We have appointed a Data Protection Officer in accordance with Art. 37 GDPR. She is available to answer any questions regarding data protection and to assist you in exercising your rights as a data subject. Please note that you may contact our Data Protection Officer at any time if you have questions regarding the processing of your personal data.
Contact:
Name: Anna Krüger
Email: anna.krueger@globalmail.at
1.3. Automatic Logging and Technical Data
Our web servers automatically record each visit in a temporary log file. The following anonymised data may be stored:
IP address and operating system of the requesting device
Browser type and version
Date and time of the visit
Pages visited and duration of the visit
Name and URL of the referring website, where applicable
Search terms used if you accessed our website via a search engine
This data cannot be directly attributed to a specific individual and is used exclusively for the technical security and improvement of our website.
1.4. Collection, Processing and Disclosure of Personal Data
If you provide us with personal data, you warrant that you comply with all applicable data protection laws and that you are legally permitted to disclose such data to us. We process personal data only for the purposes instructed or requested by you and do not use it for any other purposes. All processing is carried out under strict confidentiality.
Personal data may be disclosed to processors, such as technical service providers, who are required to comply with equivalent data protection measures.
1.5. Additional Processing of Personal Data
In certain cases, providing personal data may be necessary, for example:
When contacting us by email or via our contact form
When subscribing to our email newsletter
The data you provide will only be stored and processed for the respective purpose.
1.6. Newsletter
If you subscribe to our newsletter, we collect the following data:
Name
Email address
The data is used exclusively for sending you the newsletter. You may unsubscribe from the newsletter at any time by contacting us.
2. COOKIE POLICY
2.1. What Are Cookies?
Cookies are small text files stored on your device to improve your user experience. We use:
Session cookies: Temporary cookies that are deleted when you close your browser
Persistent cookies: Cookies used to recognise returning visitors
2.2. Use of Cookies and Web Analytics Services
Our website uses cookies to anonymously analyse user behaviour. You can disable cookies in your browser settings; however, doing so may limit certain website functions.
We use Google Analytics to evaluate website usage. Google Analytics also uses cookies to statistically analyse visitor behaviour. You can prevent Google Analytics cookies from being stored by adjusting your browser settings or by using a browser add-on that disables Google Analytics.
3. RIGHTS
3.1. Right of Access, Rectification and Erasure
Under the GDPR, you have the right to:
Obtain information about the personal data we store about you
Have inaccurate data corrected
Request the deletion of your data, provided that no statutory retention obligations apply
To exercise your rights, please contact us at:
MKB Global Mail & Freight GmbH
Hosnedlgasse 8, 1220 Vienna, Austria
Email: customerservice@globalmail.at
If deletion is not possible, for example due to tax-related or statutory retention obligations, your data will be restricted and will no longer be processed for other purposes.
4. DATA SECURITY
We implement technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. In certain cases, your data is encrypted during transmission.
Our website may contain links to other websites over which we have no control. Please note that the privacy policies of these third-party websites may differ from ours.
5. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time in order to reflect changes in legal requirements or our digital presence. Please review this Privacy Policy regularly.
Last updated: August 2026