Please be advised that mail and parcel deliveries to Cuba are currently suspended due to fuel shortages affecting air transport.

Postal and parcel deliveries to Nepal, as well as the border region between Nepal and China, may experience delays due to severe flooding.

Please be advised that postal and parcel shipments to the United States may experience delays due to limited transport capacities.

Postal and parcel shipments to Argentina may experience delays due to a backlog in customs clearance. Please be aware that tracking information may also be incomplete.

Parcel shipments to Italy delivered by our partner Poste Italiane may experience delays due to the implementation of new EU customs regulations. These new regulations have resulted in an increased volume of customs clearances. At the same time, ongoing IT issues are affecting processing times. Parcel shipments sent via other shipping partners remain unaffected.

Please be advised that mail and parcel deliveries to Japan may experience delays due to a major earthquake on 28 July 2026. This affects the regions of Kumamoto, Miyazaki, and Kagoshima. Affected postcode ranges include: 860xxxx–869xxxx, 880xxxx–889xxxx, and 890xxxx–899xxxx.